Eligibility: Customers can request a return or exchange within 7 days of receiving the product, provided the item is in its original condition, with all tags and packaging intact.
Process: Contact our customer service team via contact@graphictee.co to initiate the return/exchange. Provide your order number and details of the issue.
Refund: Once received and inspected, we’ll issue a refund to the original payment method within 5 business days. Shipping fees may or may not be refundable based on the circumstances.
We do not offer exchange for sale items. But you can return them for refund.
Note: This policy is designed to ensure your satisfaction. We strive to make the process smooth and hassle-free.
If you have other questions, please feel free to contact us: contact@graphictee.co
Address: Room 503, No. 11, Software Road, Tianhe District, Guangzhou, Guangdong, China (office only)